Rockhampton Business Machines (RBM) was established in 1969 and has been selling and servicing office equipment in the Central Queensland area for over 45 years. It is the longest running business of its type in the area.
Our Primary focus is the sales and installation of CANON and TOSHIBA Multifunction Devices (MFD’s).
We also supply and service laser printers, wide format printers, high volume scanners, faxes and shredders.
The RBM Service Department is the largest in Central Queensland. Our team of Technicians are cross-trained on all machines marketed by RBM and are continually training on new and existing equipment.
Preventative Maintenance is our specialty and therefore we carry an extensive range of spare parts and consumables. Technician vehicles are stocked with spare parts and consumables to ensure service calls can be completed without returning to the service centre. RBM is also supported by manufacturers who offer overnight delivery should the need arise. The Service Controllers monitor all machines in the field with a fully integrated system
We guarantee an average response time of two hours for platinum customers. The current average response time is actually less to a “machine down” situation. There is strict adherence to the manufacturer’s schedule of maintenance, replacing all consumable parts as per the manufacturer’s timetable. This ensures consistent reliability, image quality and customer satisfaction with our Copiers and MFD’s performing consistently between services without problems.
To ensure all customers gain the full benefits from their investment RBM provides full onsite training. We coach staff in the normal operating procedures, as well as simple maintenance such as cleaning and toner replacement. This is the first step in ongoing “peace of mind”. A demonstration network system in our showroom allows the exhibition of Real Time performance and features of the MFD’s available.
RBM stock a wide range of products from Canon and Toshiba and can also order any of their products promptly. Whether you know exactly what you need or aren’t quite sure, friendly staff are there to help and provide you with the best service and advice possible.
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